Courses for hotel workers
Training for hotel and catering staff
Contact us today to train your hotel, restaurant and bar staff with the training they need to optimize the experience of your customers and make your image shine with our courses for hotel workers and training for hotel and hospitality staff.
What is training for hotel staff?
Aware of the importance of good customer service in the hotel and catering industry, this course addresses the elements that make it possible to give an impression that lives up to the services it claims to offer. The course covers the following topics:
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Definitions, profile and image of hotel staff.
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Protocols and fundamental principles of customer service in the hotel, restaurant and hospitality industry.
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Fundamental concepts and vocabularies of the hotel, restaurant and hotel industry.
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Customer service, handling claims and complaints.
TO WHOM IS IT ADDRESSED
The training for hotel staff and courses for hotel workers is aimed at hotel companies, restaurants, buffets, restaurants, bars and any other company that is dedicated to tourist services, and that seek to TRAIN their STAFF in GOOD MANNERS, PROTOCOLS and FUNDAMENTAL PRINCIPLES of customer service to optimize their services.
WHO NEEDS THIS TRAINING
Hotel chains with more than one branch.
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To create cohesion and synergies among staff.
Hotels with several lines of services.
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To create company culture. among the members of your company.
Hotel chains with internal movement of personnel.
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To create continuity in work procedures.
Hotels, bars and restaurants with several work teams that offer the same services.
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To create uniformity at work.
Any hotel, bar, restaurant that wants to optimize their customer service.
BECAUSE YOUR COMPANY NEEDS TO TRAIN EMPLOYEES
If you have these problems or see these things happening in your hotel, it is proof that you urgently need this training for your employees.
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Hotel shifts have different work processes, even offering the same services. The employee has to constantly readapt each time he moves from one center to another.
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Each employee is a boss and they do or want to do things their own way. The waiters know how to set the table correctly, each one does it as they see fit, they do not know how to respond to customer requests, claims and complaints, there is no standardized service protocol among the staff.
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The room managers do not work in a cohesive way. Each one does things in their own way and they contradict each other.
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Employees receive several orders from different bosses or each boss has a different way (their way) of doing things without having a clear way of proceeding. Several head of room or Maitre give different orders to a single waiter ignoring that he already has different orders and even the same order received from another person in charge.